Ticket Information
- Tickets
are non-refundable and transfers of date are only allowed if enough notice is
given. If you cannot attend on the date you have pre-booked for, please call to
rearrange your visit. You normally have 30 days to re-use your ticket before it
expires but you must give us at least 1 week's notice when re-booking tickets.
You may only re-book your tickets on one occasion. All Tickets are non-refundable. Should Government guidelines result in closure of our
facility, we will of course rearrange your visit for when we are able to
reopen. Opening times and prices are subject to change without notice.
- Please check our opening hours before making your booking.
- Please note, the arrival time you select is the time from which reception will begin to admit guests. It is not necessarily the time you will begin your session. During busy periods you may be called out of the pool after 3 hours. When session control is in operation, your 3 hour session will begin when you enter the changing rooms and locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 locker band refund. Session control will only be in operation during busy Peak Periods. You will be guaranteed 3 hours in the pool (providing your arrival time allows). We ONLY ran session control on 25 days in 2023! That’s only 6.85% of the year.
- A deposit payment of £5 per locker band is required upon check in. £5 is refunded providing it is handed in at the appropriate time. During peak times, when session control is in operation, locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 refund.
Online Tickets: Tickets are non-refundable.
Should you need to change the date of your visit please contact our team on
01782 205747 - tickets are transferable within 30 days of your visit providing
we receive 1 week's notice*.
- Please check our
opening times page before making your booking by clicking here.
- *Group/Party bookings must visit on the date and time they have
booked for as these tickets are only valid for the chosen date.